Adopting GenAI for the Busy Executive
Slash Costs and Boost Loyalty with AI-Powered Documentation
Remember the early internet, when websites were mostly static “brochureware”? This evolved into e-commerce, though the brochureware approach proved surprisingly effective for customer support—allowing companies to put product documentation, HR manuals, and engineering notes online where people could reference them. Later, search capabilities were added, making this content more accessible, but a fundamental challenge remained: search alone couldn’t bridge the gap between complex documentation and user needs.