Support pricing for Kafka and Cassandra running in EC2/AWS to streamline DevOps

For more details on the support levels or pricing please contact us or call ((415) 758-1113) or write info@cloudurable.com.

Support pricing for Kafka and the Cassandra Database running in EC2/AWS

If you are not familiar with the benefits of our subscription support please read this first.

Cassandra Database Support

For organization that want AWS Cassandra deployments to implement their own Amazon Cassandra as a Service for their group.

Cassandra in EC2/AWS subscription support pricing

Streamline your DevOps and DBA tasks when it comes to running Cassandra on AWS.

Developer Basic Enterprise
Pricing Greater of $29 Greater of $100 Greater of $15,000
- or - - or - –or–
3% of monthly AWS Cost 10% of monthly AWS usage for first $0–$3K 10% of monthly AWS usage for the first $0–$30K
to run Cassandra in AWS 7% of monthly AWS usage from $3K–$8K 7% of monthly AWS usage from $30K–$60K
*** 5% of monthly AWS usage from $8K–$25K 5% of monthly AWS usage from $60K–$120K
3% of monthly AWS usage over $25K 3% of monthly AWS usage over $120K

** Percentage of AWS Cost to run Cassandra instances.

As part of the support we work with your team to setup distributed logging and metrics with AWS CloudWatch.

Kafka Support

Kafka in EC2/AWS subscription support pricing

Streamline your DevOps team when it comes to running Kafka in AWS.

Developer Basic Enterprise
Pricing Greater of $29 Greater of $100 Greater of $15,000
- or - - or - –or–
3% of monthly AWS Cost 20% of monthly AWS usage for first $0–$8K 20% of monthly AWS usage for the first $0–60K
to run Kafka in AWS 14% of monthly AWS usage from $8K–$16K 14% of monthly AWS usage from $60K–$120K
*** 8% of monthly AWS usage from $16K–$50K 8% of monthly AWS usage from $120K-$250K
5% of monthly AWS usage from $50K-$100K 5% of monthly AWS usage from $250K-500K
3% of monthly AWS usage over $100K 3% of monthly AWS usage over $500K

** Percentage of AWS Cost to run Kafka instances.

As part of the support we work with your team to setup distributed logging and metrics with AWS CloudWatch.

The support pricing structure is similar to how Amazon charges for support.

Pricing details

All Cloudurable™ support plans include free support for billing support cases.

Monthly charges for the Developer, Business, and Enterprise Support plans are based on each month’s AWS usage charges, billed at the end of each AWS billing cycle.

As your Cassandra and Kafka usage in AWS charges grow, there are volume discounts on your Cassandra, Kafka and AWS support costs.

Support Levels

Enterprise

Enterprise Level

  • Maximum number of Support Contacts: 5
  • Annual Incidents:
  • Level 1: 25 (after 25, we can support via time and materials)
  • Level 2: Unlimited
  • Levels 3: Unlimited

Severity Enterprise Level

  • Target Response
  • Level 1 - 1 Hour
  • Level 2 - 4 Hours
  • Level 3 - 1 Business Day

The enterprise level comes with quarterly tune-ups. We look at your production workload and EC2 usage. We study key performance KPIs. You get a report with recommendations that could save EC2 / AWS costs, and we flag any potential issues with SLA, security compliance, or disaster recovery plans with remediation recommendations. We can more frequent tune-ups for time and materials.

Basic

Basic Level

  • Maximum number of Support Contacts: 2
  • Annual Incidents:
  • Level 1: 5
  • Level 2: 10
  • Levels 3: 60

Severity Basic Level

  • Target Response
  • Level 1: 1 Business Day (usually quicker than this)
  • Level 2: 2 Business Days
  • Level 3: 3 Business Days

Developer

Developer Level

  • Maximum number of Support Contacts: 1
  • Annual Incidents:
  • Level 1: 0
  • Level 2: 0
  • Levels 3: 30

Severity Developer Level

  • Target Response
  • Level 1: N/A
  • Level 2: N/A
  • Level 3: 5 Business Days (usually quicker than this)

Level 1 A Level 1 issue is a major production error within the Supported Software.

Level 2 A Level 2 issue is an error within the Supported Software where the customer’s system is functioning. The software has reduced capacity, degraded performance, but the system is not down or there is a work-around.

Level 3 A Level 3 issue is a medium-to-low impact error that involves partial loss of functionality for production purposes or development purposes.

For more details on the support levels or pricing please contact us.

More info

Cloudurable™ provides:

Contact us

For more details on the subscription support or pricing please contact us or call ((415) 758-1113) or write info@cloudurable.com.